Right to withdrawal, warranty & return

Right to withdrawal

Distance Contract Law gives you full right to cancel a purchase or change your order within 14 days of receipt of goods; if this is the case, please notify us at [email protected]. An exception to this clause is in the case an item needed to be order for the sale. You can see if the item is one that needed to be ordered as part of the product information. Newport will refund the purchase price within 30 days if the purchase is canceled on proper bases. Exchange and cancellation rights only apply if the following requirements are met:

  • The product is unused and undamaged.
  • The invoice/receipt is available and can be presented.
  • The packaging is undamaged.

If you are dissatisfied with your purchase, you will be refunded the cost of the item, but you are responsible for all shipping costs for the item’s return. The returned item must be in the same condition as when you received it and in its original packaging. Please contact us before returning an item, we will issue instructions on how to return it to us. Please contact us at [email protected].

Product Warranty/Complaints

  • For all matters concerning warranties/complaints, please contact us at [email protected]
  • Newport followed consumer rules and regulations concerning guarantees and complaints.
  • Invoices/receipts must always be displayed in warranty cases.
  • Attach clear images of whatever is wrong with the product.

Return of goods

Contact us at [email protected] to receive instructions on the return process. When returning items, the customer pays the whatever shipping costs are needed to return the package to our warehouse in Sweden. You must contact us before submitting a return or it will not be accepted.

Disputes

In the event of a dispute, Newport follows the decisions of the General Complaints Board.

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